Jurely Refund Policy

This Refund Policy defines the rules and conditions for refunds related to the use of the Jurely mobile application. By using our service, you agree to this Policy.

All payments in Jurely are processed through the WayForPay payment gateway. Payments and refunds are subject to the rules and policies of WayForPay, in addition to this Policy.

You may request a refund in the following cases:

• if a payment was made in error (for example, duplicate transaction),
• if you did not receive access to purchased credits or a subscription,
• if a technical error on Jurely’s side prevented the use of the service.

We reserve the right to decline a request if the services have already been partially or fully used.

A refund request must be submitted within 14 days from the date of the transaction. Refund processing is carried out in accordance with WayForPay’s rules.

To initiate a refund, please contact our support team and provide:

• transaction details (date, amount, payment method),
• a description of the issue that led to the request.

After verification, we will forward your request to WayForPay for processing. The timeframe for funds to appear in your account depends on your bank and the WayForPay system.

Refunds will not be issued in the following cases:

• if the user violated Jurely’s Terms of Use,
• if most or all purchased credits have been used,
• for past subscription periods that were already activated and used.

Email: support@jurely.app